We provide 30 days money back guarantee for our shared cPanel hosting . We also provide 3 days money back guarantee with our vps services . Date of refund is counted from the date of first purchase date of the product .
The products that do not have refunds policy including but not limited to :
1. domain registration
2. SSL certificates
3. All kinds of unmanaged and promotional discounted vpses
4. cpanel or cloudlinux licenses
5. All dedicated servers plans
Any product that cost under 1 USD is non refundable. Bitcoin payment and wechatpay are non refundable .
We also provide 3 days refund for our vps plans based on valid refund reasons . 50 cents to 1 usd will be deducted for vps refund, if for any reasons. Any renewed service is non refundable .
If you have valid reason for refund , just open a ticket for it . If you open multiple tickets just to flood our ticket system , your refund could be denied by our staff.
Refund request can also be rejected if you use 20% or more of allocated bandwidth (counting monthly basis) even if it is misused due to your weak security policy . Refund processing time is 24-72 hours .