Knowledgebase

My IP address is banned by ISP Firewall . What should I do now ?

If your new VPS is still within the 3-day refund period and you notice the IP assigned to you is blocked at the time of setup, we’ll replace it with a fresh, fully tested working IP at no extra cost.

Please note that receiving a blocked IP on initial setup is not considered a valid reason for a refund, as it will be handled through IP replacement instead.. Just open a support ticket , click here

If you have vpses older, we request you to wait 2/3 weeks before ip change or new ip get blocked too.You need to change your VPs/proxy software but note that such firewall can detect most soft-wares these days. If possible also contact your isp to get the ip removed from their firewall .

If we change IP immediately , it will get blocked again and we will run out of ips. Mind you this is not our network issue, it is a block managed by your ISP firewall.

The cost of ip change in case of old vpses is 3 USD.

You can test if your IPs banned here

https://www.vps234.com/ipchecker/

https://www.toolsdaquan.com/ipcheck/

https://www.ping.cn/ping

https://ping.pe/