We try to resolve all issues within 24 hours . As our services are unmanaged, it can take more time to resolve complex issues as this is on best effort basis .
Refund tickets are processed within 72 hours , if needed more time we will update in your ticket.
Affiliate payout requests can take one or two weeks maximum. Once you see your ticket " in progress" , it is in queue for payout. No need to reply or make a new ticket.
Please never open multiple tickets if your previous ticket is un-replied for some time. If any server is having any issues or network problem , we try to resolve the issue first and then update all tickets together .
